Privacy policy

Your privacy

www.freshflowers.com.au operated by Fresh Flowers Sydney Pty Ltd's (“we”, “us” and “our”) privacy policy covers the collection, dissemination and protection of information obtained from our website.

We are committed to maintaining the privacy of all information provided by visitors to our website. By accessing or using this website, you agree to the terms of our Privacy Policy as outlined above. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THIS WEBSITE. No information will be collected without your consent and all such information will be used in accordance with this Privacy Policy. By providing us with your personal information you authorise us to use that information in accordance with this privacy policy.

Collection, use and disclosure of personal information

If you purchase flowers from us, we will collect personal information about you including your name, address, email address, phone number, recipients’ name and delivery address, and other information you supply (collectively your “Contact Details”), as well as your credit card details. We do not store your credit card details.

We collect personal information to: provide you or the intended recipient with the goods requested; respond to your queries; advise you of our products and services; and to help make our website more effective. If you request an overseas delivery we will provide your Contact Details to a member of Interflora (including third party suppliers of the Interflora member) based in the recipient’s country to facilitate delivery. We use third party suppliers to deliver and supply products and will provide them with your Contact Details to facilitate your order. With the exception of these suppliers including any relevant Interflora partners, our website hosts, IT support providers, professional advisers, the relevant credit card company and any disclosure required by law, no information collected by us will be divulged or made available to any third party without your express consent.

We do not sell, lease or in any other way supply personally-identifying information, including your Contact Details, to any other company, person or agency, including entities based overseas. In the event that we merge, sell or otherwise change control of this website, we reserve the right to transfer or assign the personal information we have collected from you, without notice or consent.

We will collect cookies from your computer which enables us to tell when you use the website and also to help customise your website experience.

Unsolicited email

We recognise and appreciate the importance of responsible use of personal information. We will not use your email address to forward you information relating to freshflowers.com.au or our products unless you have requested this information.

You may at any time opt out of receiving further emails from us by following the procedures for opting out set out on the email or by emailing unsubscribe@freshflowers.com.au.

Reviewing, updating or deleting your information

You are responsible for ensuring that your details remain current and accurate. If you wish to review, update or delete any information maintained by us about you, please send an email to privacy@freshflowers.com.au and we will provide you with full details as to all information we maintain in relation to you. We will also comply with any directions to update or delete any or all information.

Protection of information

We collect customer data via a secure server, using encryption technology to ensure that your information is protected when being sent over the Internet. We will take reasonable steps to protect the personal information which we hold from misuse and loss, unauthorised access, modification or disclosure. To prevent unauthorised access to information on our system our staff use logons and passwords.

Nevertheless, as the Internet is not a secure environment no data transmission over the internet can be guaranteed to be totally secure. We cannot warrant the security, integrity or privacy of personal information submitted to www.freshflowers.com.au. If you use the Internet to send us any information, you do so at your own risk.

We reserve the right at our discretion to change, modify, add or remove portions of this Policy at any time. Any changes will be posted on the website. Please check this page from time to time for changes..