FAQ

At Freshflowers.com.au we pride ourselves on our reliable same day delivery service and guarantee same day delivery if you place an order by 2pm weekdays, Monday through to Saturday. Weekday deliveries will be made to business addresses by 5pm and to residential addresses by 7pm. Monday - Satuday orders will incur a standard delivery fee of $22.95.If you require a specific delivery time or an Express or VIP service, please call our Customer Service Team to arrange and confirm delivery and to make an additional delivery fee payment.

We do not deliver on public holidays.

If you require further information, please contact our friendly Customer Service Team by phone 1300 468 373 Monday to Friday, 7am - 6pm and weekends, 7am-2pm (AEST), alternatively email customercare@freshflowers.com.au

An email confirmation of your order will be sent to the email address you have provided us. If you don’t receive an email confirmation, please call Customer Service on 1300 468 373.

You will need to call Customer Service on 1300 468 373 to request changes to your order. There is a possibility that changes may be made in the morning of an order due for delivery that afternoon, however this will be dependant on the changes requested and the time period of your request. We'll always do our best! Any additional charges to facilitate these changes (eg: extra delivery for an express delivery upgrade) will need to be paid in full before the changes can be applied to your order.

We are unable to make changes and cancellations for orders already prepared and/or in transit. Please note that during special calendar events (e.g Christmas, Valentine's Day or Mother's Day) and /or Public Holidays it is especially difficult to adjust orders, so please ensure your order details are correct when placing your order.

We deliver to most capital cities, territories, metropolitan and regional areas in Australia, however there are some areas within the country which are not covered by our standard delivery service. In these circumstances we will contact and advise you accordingly.
Depending on where the order is going we can not guarantee same day delivery if you place your order before 2:00pm.
In the case that the order is accepted and FreshFlowers.com.au is unable to deliver to the requested area, our Customer Service Team will contact you to arrange an alternative delivery.

Depending on your service area, you will receive a delivery confirmation text message. You can also track your delivery progress through the link in your order confirmation text message or email. If you are unsure, please contact our friendly customer service team on 1300 468 373. Please note we have up until 5pm to deliver flowers to companies and 7pm for residential addresses on weekdays.

Please take upmost care to provide us with the correct and up to date address information. If an incorrect delivery address is provided, we take no responsibility. If a product is returned due to the wrong delivery address we will contact you to arrange a redelivery time and payment. If a product needs to be re-produced for re-delivery, the product will need to be paid in full again before re-delivery can occur.

It is only when the courier thinks it would be unsafe to leave your flowers that your order will be returned to us. This is a last resort, because our couriers will return the flowers to the point of dispatch and you will be contacted. We will then contact you to arrange for a suitable redelivery time and payment for the new delivery. If a product needs to be re-produced for re-delivery, the product will need to be paid in full again before re-delivery can occur.

Please call our Customer Service Team on 1300 468 373 to arrange and confirm these special delivery options. Additional payment must be made before the order is dispatched.

Full payment is required at the time of purchase, and we accept major credit cards such Visa, Mastercard and American Express you can also pay via PayPal. All prices shown on the Freshflowers website are in Australian Dollars (AUD$).

Freshflowers.com.au assures that all transactions conducted online are completely secure. Our website uses a system certified to encrypt all of your personal information. You can contact our Customer Service on 1300 468 373 to pay over the phone if you prefer.

Should you decide to cancel your order, it’s best to contact us as soon as you can. Freshflowers.com.au allows you 100% of your money back, when you have cancelled your order at least 24 hours prior to the delivery date. For orders that are already arranged and prepared, a cancellation fee dependent on the cost of the arrangement may be charged., When orders have been dispatched or in transit, they cannot be cancelled or refunded.

For cancellation of orders during an event such as Christmas (25th December), Valentine's Day (14 February) and Mother's Day (second Sunday in May), a 50% administration charge based on the total cost of the order may apply and will be agreed with the customer at the point of change.

We are proud to send all our flowers with 100% happiness guaranteed. When you are sending flowers we know you always want them to be special and made with the freshest flowers.

With a 100% happiness guarantee with your flowers, for any reason, you are not satisfied with your flowers within 48 hours of delivery and have followed our simple “FreshFlower Care Tips” to look after them, email us at customercare@freshflowers.com.au and we will supply you with new flowers. That’s our guarantee!

Yes, we provide a wide range of corporate style products for all situations. We can offer Corporate Customers with a variety of payment options and the best way to handle regular orders is to set-up a corporate account. Please contact our Customer Service on 1300 468 373 for any account queries or for a customised product quote.

We always aim to create beautiful arrangements, just like the image online! Please be aware that some flowers are seasonal and may not be available in all regions of Australia at all times of the year. A suitable flower substitution may then be made, and can cause a slight variation on the appearance of the final product but should retain the same beauty of the original style. In addition, where sundry and packaging type items such as chocolates, teddy bears, bloom boxes, a substitution of equal or greater value will be made.

If you are unhappy with your flowers, please reach out to our Customer Service Team. We would love to hear your feedback and find a suitable resolution to your problem. This might be a floral redelivery, a Fresh Flowers credit or refund depending on the issue.If there are any refunds for online or over the phone orders, they are credited back to the original credit card on which the order was purchased.